Thank you for visiting our website. We are committed to providing you with an excellent shopping experience, which includes delivering your items in a timely and cost-effective manner.

Processing Time

After your order is placed and payment is confirmed, we typically process orders within 1-2 business days. During peak seasons or promotional periods, processing may take 2-3 business days.

You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping Methods & Delivery Times

We offer several shipping options to meet your needs:

Please note that these delivery times are estimates and not guarantees. Delivery times may vary based on location, weather conditions, and other factors beyond our control.

Domestic Shipping

We ship to all 50 states, including Alaska and Hawaii, as well as U.S. territories. Shipping to Alaska, Hawaii, and U.S. territories may incur additional charges and longer delivery times.

International Shipping

We ship to most countries worldwide. International shipping rates are calculated based on destination, package weight, and dimensions. These charges will be displayed during checkout before payment is finalized.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package by:

• Clicking the tracking link in your shipping confirmation email
• Logging into your account on our website
• Contacting our customer service team

Shipping Restrictions

Certain products cannot be shipped to specific locations due to local regulations. If this affects your order, we will notify you promptly.

Missing, Damaged, or Lost Packages

We take great care in packaging your items to ensure they arrive in perfect condition. However, if your package arrives damaged or is missing items, please contact our customer service team within 48 hours of delivery.

If your tracking information shows that your package was delivered but you haven't received it:

1. Check with neighbors or other household members who might have accepted the delivery
2. Look for a delivery notice indicating an attempted delivery or alternative drop-off location
3. Contact the shipping carrier directly with your tracking number
4. If still unable to locate the package, contact our customer service team within 7 days of the supposed delivery date

Multiple Package Shipments

For orders containing multiple items, we may ship products separately to ensure the fastest delivery of available items. You will not be charged additional shipping fees for split shipments initiated by us.

Address Changes

If you need to change your shipping address after placing an order, please contact our customer service team immediately. We will do our best to accommodate your request, but we cannot guarantee address changes once an order has been processed.

Shipping to P.O. Boxes

We accept shipping to P.O. boxes for standard shipping only. Express and expedited shipping options require a physical street address.

Holiday Shipping

During major holidays and peak seasons (Black Friday, Christmas, etc.), processing and shipping times may be extended. We recommend placing orders early to ensure timely delivery during these periods.

Environmental Commitment

We are committed to reducing our environmental impact. Whenever possible, we use recycled or biodegradable packaging materials and optimize package dimensions to minimize waste.

Return Shipping

For information about return shipping procedures and costs, please refer to our Return Policy.

Contact Us

If you have any questions about our shipping policies or need assistance with a specific order, please don't hesitate to contact our customer service team:

• Email: info@premiertire.ca
• Phone:(905) 856-7467
• Hours: Monday - Friday, 9:00 AM - 5:00 PM EST